Comments are content and you ARE responsible for your UGC @anildash

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Ok, this is an old article but I couldn't resist. I mean, how can you resist spreading a message like this? Just read this:

...if your website is full of assholes, it's your fault. And if you have the power to fix it and don't do something about it, you're one of them.

Now that many of us have micro communities of our own (blogs, Youtube channels, Facebook groups, etc), how many of us realize we are actually responsible for that user-generated content?

Shouldn't we just keep shrugging our shoulders and shaking our heads and being disappointed in how terrible our fellow humans are?

Takeaways:

  • You should have real humans dedicated to monitoring and responding to your community
  • You should have community policies about what is and isn't acceptable behavior
  • Your site should have accountable identities
  • You should have the technology to easily identify and stop bad behaviors
  • You should make a budget that supports having a good community, or you should find another line of work

Thanks to Michael Martine for title inspiration and SEOchat's mod Highland for passing this over!